Report to: Card Center Manager

DUTIES AND RESPONSIBILITIES

• To approve and monitor on the process of application forms for Debit and Credit Cards.
• To check and control the embossing file before authorizing to emboss the card with report comparison.
• To review cardholder maintenance such as suspended/revoked card, regenerated Cards or PIN, Added/removed account to card, close card upon either Customer request or dormant account with following on Department’s guidelines, procedures and policy.
• To manage Visa, Master, CUP, Alipay& Wechat for GL reconciliation.
• To coordinate with Marketing team on Card Products and also recruit new Merchant
• To review the merchant recruitment assessment and recommend to manager for approval or reject of merchant application.
• To review and manage collection.
• To manage and control dispute of Visa/Master and CUP for both Issuing & Acquiring.
• To prepare monthly report for NBC and management meeting
• To provide training to branches and or other related department if needs.
• Any other task assigned by management

JOB REQUIREMENT

• Bachelor degree in Business Administration or other related field
• Minimum 2 year experience in card center department
• Be able to resolve any customer inquiries and complaints effectively
• Good knowledge of Visa/Master/UPI dispute both Issuing & Acquiring
• Advance knowledge of Microsoft office ( Word, Excel & PowerPoint )
• Effective communication and management skills
• Autonomous, quick learner, and pro-active
• Good verbal and writing communication skill
• Honestly, commitment and hard work